Customer Service


GIFT CERTIFICATES

We offer gift certificates in any amount and there is no expiration date. To order a gift certificate, please click here.


SHIPPING and STORE PICKUP

If you are in Houston Texas, you can visit us or pick up your online order at our store.

We do our best to fill orders as quickly as possible. Please allow some time for us to make your order (to see how your order is made, please
click here). For rings, designs which require time to assemble, stone set designs and engraving please allow extra time for us to complete your order properly. We realize that you may be ordering gifts or jewelry which must be delivered by a certain date. Please let us know this when you place your order and we will do our best to complete your order and have it to you by the date you require it. If this is not possible we can also mail a gift box to you with a color picture of the item you ordered. We will then ship the actual item as soon as it is completed.


How much does shipping cost?

SHIPPING WITHIN THE CONTIENTAL US
We will ship your order from our studio in Houston, Texas.

Orders under $100 may be shipped US Priority Air Mail for $7.65, or Standard UPS Ground shipping is $9.75. Orders over $100 are shipped UPS Ground for $9.75. Other shipping options available are UPS 3-day air for $15.50, 2-day air for $21.50 and next day air for $43.75. Your order will be shipped according to your preference as soon as it is completed. Standard shiping for orders shipped to Puerto Rico, Alaska and Hawaii is via US Insured Priority Air Mail for $9.75.

We can also ship US Priority and Express Mail.

SHIPPING TO EUROPE AND ASIA AND SOUTH AMERICA
We will ship your order from our studio in Houston, Texas. Duties and Import taxes are the responsibility of the customer.

Shipping Charges for International orders are charged as follows:

Canada - Orders under $100 are shipped US Global Priority Air Mail for $11.50, Orders over $100 are shipped US Express Mail for $29.50.

Europe, Australia, New Zealand - Orders under $100 are shipped US Global Priority Air Mail for $14.50. Orders over $100 are shipped US Express Mail for $29.50.

South America - Orders under $100 are shipped US Global Priority Air Mail for $14.50. Orders over $100 are shipped US Express Mail for $29.50.

Asia - Orders under $100 are shipped US Global Priority Air Mail for $14.50. Orders over $100 are shipped US Express Mail for $29.50.


RETURNS, REFUNDS AND EXCHANGES



How do I return an item?
You may return your purchase within 30 days of receipt in new condition. Please call us at 1.800.370.5837 or email us at: mail@efsterling.com and we will give you a return number and the address to send your return to. Shipments made to us without our authorization will be refused. Within 30 days, you may return your order for an exhcange, or refund. Refunds are issued by check which will be mailed to you within 5 days after receiving your return.


OUR GUARANTEE

We realize that it is often difficult to purchase an item without actually seeing it in person.

We are so confident that you will be totally pleased with your jewelry that if, for any reason, you are unsatisfied we will happily issue you a refund (less shipping) or exchange your return for another item. Should you need to return an item to us for any reason, please call us at 1.800.370.5837 or email us to obtain an RA number and shipping address. Be sure to insure your return in case of loss or damage in transit.

We also offer free, lifetime professional polishing and cleaning of our jewelry. Simply follow the return instructions which will be printed on your invoice.

All of our designs carry a lifetime warranty on workmanship. If anything should break because of a defect or improper assembly, we will replace or repair it at no charge. Normal wear is not covered.

Please note: custom jewelry designs, designs set with specially ordered stones and some ring designs and engraved designs also carry a lifetime warranty on workmanship. However these items are not returnable.


Holiday Guarantee Extension.........

If you would like to order a gift for holiday giving ... or for a future gift giving occasion, We will automatically extend our return time to 30 days after the gift is given.